Behind every volunteer is a vital story. Today we want to present to Ana Chaparro, nursing assistant 35 years. Ana is social solidarity delegate clinic in Fuengirola (Málaga), and their experience in the consultation stressed the importance of dealing with clients, as well as the harmony with peers.
– You get involved in the joint clinic Fuengirola in February when he began seeing patients. How did you hear about the project?
– As for a link on Facebook that hung a friend. I got involved from the outset. I needed to find an activity that hopes up me, and when I got here I thought this was just what I needed.
– How about dealing with peers?
– Here I have met great people, people with great human qualities, know how to treat people. We often see people who come to the clinic with fear, or reluctant, but precisely because of the treatment, are always happy and smiling. This way of treating people do not learn to study, but comes from within. I’m very happy. There is an excellent working environment because, deep down, is not a work environment. What I say in the sense that they come here voluntarily, without that feeling of “I get up in the morning to go to work.” People come because they like it here, and we are like a small family.
– As you said, some users are reluctant. How often the first contact with them?
– We tried to explain that this is a new beginning for them. That dentists are not people who are going to scold for as bring the mouth, but together we will get down to work to have a healthy mouth. As you’re dealing with users, these are changing. You see day by day as more open to us when it comes to consultation, and that is thanks to volunteers. I love watching the evolution of the people who come to us, as are transformed. When people support us to each other and we treat them well, we change the chip: and see things differently, and this new perspective makes progress more.
– Do you remember a particular case?
– Look, a few days ago came to visit a boy who began treating in February, bringing his mouth pretty bad. He came to thank us. He completed his treatment, he has left work, it was possible to wean … and came to tell us. When he arrived in February he was ashamed, I did not open my mouth. Now she smiles again, and that’s very important. When you can not smile, you’re locking yourself, you isolate yourself from the world. To step up and overcome this situation, it is important to have people around you support